RYANAIR STRIKE AND YOUR RIGHTS


EU Regulaton 261 offers passengers some protection in the event that a flight is cancelled.

CANCELLED FLIGHT

Airlines must offer passengers affected by a flight cancellation a full refund or a rerouting on the next available flight or at a later time that suits the passenger.

If you go down the refund route, that is the end of the airline's responsibility to you.

If you decide you want to take the next available flight, the airline must provide you with care and assistance until you can be accommodated on an alternative flight.

Care and assistance means that if for example you are overseas and trying to get home, the airline must provide you with meals and refreshments . If it is necessary, the airline will have to cover the cost of accommodation and transport between the hotel and airport, two free telephone calls and access to email.

Other entitlements depend on what notice you received of the cancellation.

If you received less than 7 days notice of the cancellation and you choose to be rerouted as close as possible to the original departure time and if you are given rerouting times which depart no more than 1 hour before the original departure time and arrive no more than 2 hours after the original arrival time then you are not entitled to compensation. However, if the rerouting is outside these time frames then you are entitled to compensation unless the air carrier can prove that the cancellation was caused by extraordinary circumstances.

If you received between 7 days and 14 days notice of cancellation and you choose to be rerouted as soon as possible and you were given rerouting times which depart no more than 2 hours before the original departure time and arrive no more than 4 hours after the original arrival time, you are not entitled to compensation. However, if the rerouting is outside those time frames, you are entitled to compensation unless the air carrier can prove the cancellation was caused by extraordinary circumstances.

If you received more than two weeks notice of the cancellation then you are not entitled to compensation from the airline.

To claim compensation you must first contact the airline. If you do not get satisfaction from the airline then contact the Commission for Air Regulation CAR) at flightrights.ie.

CAR deals only with flights which originate in Ireland. If your flight originates in another country you must contact that country's equivalent of the CAR.

The distance of the flight determines the amount of compensation payable. For short haul flights the amount is €250 per person, for medium haul flights it is €400 per person and for long haul flights the amount is €600 per person.

If an airline can offer a rerouting that does not exceed 2 hours for short haul flights, 3 hours for medium haul flights and 4 hours for long haul flights compensation will be reduced by 50%.

If you have a right to compensation this is regardless of whether you travelled or received a refund.

For more information contact us on (052) 6125350 or info@heslinryan.com.


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