NEW PROTECTIONS FOR HOLIDAY MAKERS
PACKAGE HOLIDAY REDEFINED
Consumers of traditional package holidays have long had legal protections not enjoyed by consumers who purchase their holidays in different ways such as online. However, since 1st July 2018 the new directive on package travel and linked travel arrangements will extend legal protection to the following:-
- ready made holidays from a tour operator made up of at least two elements such as transport, accomodation or other services such as car rental
A selection of components for the same trip or holiday and bought from a single business either online or offline
CLICK THROUGH PACKAGES
Combinations of travel services sold through different websites where the name, email address and payment details are transmitted from the first website to the next website
LINKED TRAVEL ARRANGEMENTS
- such as click through bookings where the consumer books a travel service on one website and is invited to book another service on another website through a link and the second booking is made within 24 hours of the first. In these cases the consumer has to be told that he or she is not being offered a package but that in certain cases the pre payment will be protected.
CONSUMERS PROTECTIONS UNDER THE NEW DIRECTIVE
Right to be given information: consumers must receive understandable information on the package and the protection they are granted.
More predictable prices: establishment of a 8% cap for possible price increases by the trader, beyond which consumers have the right to cancel their holiday free of charge.
Stronger cancellation rights: reasonable cancellation fees as well as free cancellation before departure in case of natural disasters, war, or other serious situations at the destination.
Clear identification of the liable party: the organiser of the package has to deal with the problem if something goes wrong. This liability may be extended to retailers in some Member States.
Clear liability for booking errors: traders will be made explicitly liable for booking errors in relation to packages and linked travel arrangements.
Clarification on essential consumer rights: the organiser is required to assist travellers in difficulty.
Financial guarantees: Money-back guarantee and repatriation if the package organiser goes bankrupt These guarantees will in certain cases apply also to linked travel arrangements.
More information on this is available from the Competition and Consumer Protection Commission on www.ccpc.ie/consumers/travel/package-holidays.
For more information contact us on (052) 6125350 or at email@example.com.